Privacy Policy
Last updated: March 5, 2026
This Privacy Policy explains how GambaUganda Safaris collects, uses, stores, and protects personal information when you visit our website, submit an inquiry, request a quotation, or book a safari with us.
1. Who We Are
GambaUganda Safaris is a Uganda-based tour operator providing safari planning, booking, and travel coordination services.
Business contact: info@gambaugandasafaris.com | +256 701 943 760
2. Scope of This Policy
This policy applies to personal information we process through:
- Our public website pages.
- Online forms and inquiry submissions.
- Email, phone, and WhatsApp communications.
- Booking, payment, and safari operations.
3. Personal Information We Collect
3.1 Information you provide directly
- Identity and contact data: name, email address, phone/WhatsApp number, and country.
- Travel request data: preferred dates, number of travelers, accommodation level, budget guidance, and destinations of interest.
- Booking data: passport-related details where required for reservations, permit processing, or supplier confirmations.
- Communication content: messages sent through forms, email, or WhatsApp.
3.2 Information collected automatically
- Basic technical and usage data such as device/browser type, pages viewed, referral source, and approximate location derived from IP address.
- Security and performance logs used to protect and maintain the website.
3.3 Information from third parties
We may receive limited booking or operational details from trusted suppliers (for example lodges, transport providers, or park authorities) when necessary to deliver your safari.
4. How We Use Personal Information
- To respond to inquiries and prepare quotations.
- To plan, confirm, and operate safari bookings.
- To arrange permits, accommodation, transport, and related logistics.
- To communicate itinerary updates, service notices, and support responses.
- To process payments and maintain accounting records.
- To improve website usability, service quality, and customer experience.
- To comply with legal, regulatory, and fraud-prevention requirements.
5. Legal Basis for Processing
Depending on your interaction with us, we process personal information where necessary to:
- Perform a contract or take steps before entering into a contract (e.g., quotation and booking fulfillment).
- Comply with legal obligations.
- Pursue legitimate business interests (service management, fraud prevention, and site security).
- Rely on consent where required (for example optional communications).
6. Sharing of Personal Information
We do not sell your personal information. We may share data only as needed with:
- Safari service providers (lodges, guides, transport, activity operators).
- Permit and tourism authorities where required.
- Payment providers, financial institutions, or auditors.
- Technology providers supporting website, communication, or operations.
- Regulators, law enforcement, or courts when legally required.
7. International Transfers
Because we serve international travelers and may work with international partners, your data may be processed in countries outside your own. We apply reasonable safeguards and only share information necessary for service delivery.
8. Data Retention
We retain personal information for as long as required for legitimate business and legal purposes, including:
- Inquiry records: retained for follow-up and service improvement.
- Booking and transaction records: retained for accounting, legal, and dispute-resolution obligations.
- Technical/security logs: retained for security, fraud prevention, and system reliability.
When data is no longer required, we delete or anonymize it where practicable.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. No transmission or storage method is completely secure, but we continuously apply practical safeguards.
10. Your Privacy Rights
Subject to applicable law, you may request to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of data that is no longer necessary.
- Object to or request restriction of certain processing.
- Withdraw consent where processing relies on consent.
To make a request, email info@gambaugandasafaris.com. We may verify identity before completing requests.
11. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential site functionality, security, and performance monitoring. You can control cookie behavior through browser settings; disabling some cookies may affect site functionality.
12. Children's Privacy
Our services are not directed at children independently. Personal data concerning minors is processed only as needed for family/group safari bookings under the authority of a parent or legal guardian.
13. Third-Party Links
Our site may link to external websites or services. We are not responsible for third-party privacy practices and recommend reviewing their policies before sharing personal data.
14. Changes to This Policy
We may update this Privacy Policy periodically. The latest version and effective date are always published on this page.
15. Contact Us
If you have any privacy questions or requests, contact:
GambaUganda Safaris
Email: info@gambaugandasafaris.com
Phone/WhatsApp: +256 701 943 760
Location: Kampala, Uganda
This policy is provided for transparency and operational clarity and is reviewed by legal counsel for jurisdiction-specific compliance requirements.